Refund & Exchange Policy

1. Overview

At Lila Trendy Babyshop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

2. Return Period

Customers may request a return or exchange within 7 days of receiving the product.

Requests made after this period may not be accepted.

3. Conditions for Returns

To be eligible for a return or exchange, the item must meet the following conditions:

1. The product must be unused and in its original condition
2. The product must be in its original packaging
3. All tags, labels, and accessories must be included
4. Proof of purchase (order receipt or confirmation) must be provided

Items that do not meet these conditions may not be accepted.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used. These may include:

1. Baby feeding accessories
2. Baby bottles and nipples
3. Personal care or hygiene products
4. Items marked as Final Sale or Non-Returnable

5. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please provide:

1. Your order number
2. Photos of the damaged or incorrect item
3. A brief description of the issue

Once verified, we will arrange a replacement, exchange, or refund where applicable.

6. Refunds

Once your return is received and inspected:

1. Approved refunds will be processed using the original payment method, where possible.
2. Refund processing times may vary depending on the payment provider.

Shipping fees are generally non-refundable, unless the return is due to our error.

7. Exchanges

If you wish to exchange a product for another size or item, please contact us within the return period. Exchanges are subject to product availability.

8. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

1. A damaged product
2. An incorrect item was sent by us

We recommend using a trackable shipping method for returned items.

9. Contact Us

For any return or exchange requests, please contact our customer support team using the contact details available on our website.

Our team will guide you through the return process.

Last Updated: 15/04/2026